Refund policy

Returns & Refunds Policy

At Ember Cloud, your satisfaction is our priority. If something isn’t right, we’ll make it right — no stress, no hassle.

60-Day Worry-Free Returns

You have 60 days from the date you receive your order to request a return — no complicated rules, just peace of mind.

How to Start a Return

Simply reach out to us, and we’ll take care of the rest:
📧 Support@embercloudcare.com
📱 Call or Text: +1 (754) 218-8170
💬 Chat with us on our website

We'll guide you through it and send you a prepaid return label with clear instructions. Please don't send anything back without contacting us first — we want to make sure it goes smoothly!

Return Eligibility

In most cases, items must be unused and in original packaging — but if there's an issue, don’t worry. Just reach out and we’ll find the best solution for you.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, let us know right away. We’ll fix it fast — whether that means a replacement or refund, we’ve got you covered.

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Exchanges

Need a different product or replacement? We’ve got you. Just contact us and we’ll handle it quickly and easily.

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Refunds

Once your return arrives and is checked, we’ll send you a confirmation. If approved, your refund will be issued to your original payment method right away and will be back into your card in next 3-7 business days depending on the bank.

Still waiting after 7 business days? Just email us at embercloudinc@gmail.com and we’ll look into it right away.