Shipping policy

Shipping Policy – Ember Cloud

We’re here to make your skincare routine effortless — and that starts with free, fast, and reliable shipping.

📦 Order Processing

  • Orders are processed within 1–2 business days.

  • Orders placed after 4:00 PM EST will ship the next business day.

  • You'll receive a shipping confirmation email with tracking once your order is on the way.

🇺🇸 Domestic U.S. Shipping (via USPS or UPS)

FREE Standard Shipping – On all U.S. orders!

  • Delivery estimate: 5–8 business days

  • Tracking included

Priority Shipping – $9.99

  • Delivery estimate: 2–4 business days

  • Ideal if you need it sooner or your order is over 10 lbs

  • Tracking included

🎖️ APO / FPO / DPO Addresses

  • Free Standard Shipping

  • Delivery estimate: 7–14 business days (may take up to 4 weeks)

  • Tracking included

🇨🇦 Canada Shipping

  • Flat rate: $14.99 for orders up to 3 lbs

  • Delivery estimate: 7–14 business days, may vary by location

  • Tracking included through USPS until the package reaches Canada

🌍 International Shipping

  • Flat rate: $19.99 for orders up to 3 lbs

  • Delivery estimate: 2–6 weeks, depending on destination country

  • Tracking included up to entry into your country

  • After arrival, your local postal service handles final delivery

Note: Once a package arrives in the destination country, Ember Cloud is not responsible for delays or handling by the local postal carrier.

📫 Tracking Your Order

Once your order ships, we’ll send you a tracking number via email.
Didn’t get it? Reach out to us at support@embercloudcare.com if you haven’t received tracking within 3 business days.